Privacy Notice
Last Updated: May 22, 2025

This Privacy Notice describes how Trash Taxi and Lemon Clean Co. ("we," "our," or "us") collect, use, share, and protect your personal information when you interact with our websites, services, and communications, including but not limited to www.TheTrashTaxi.com and any affiliated service platforms (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Notice.

1. Information We Collect

We collect the following types of information when you use our Services:

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address and service location(s)

  • Payment information (collected securely via third-party processors)

  • Gate codes, access instructions, or other property-specific details provided voluntarily

B. Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Log files and usage data

C. Service-Related Information

  • Service history and preferences

  • Communication records (email, SMS, customer support chats)

  • Feedback or complaints submitted by you

2. How We Use Your Information

We use your information to:

  • Provide and manage the Services you request

  • Process and fulfill payments and billing

  • Communicate with you about service updates, changes, or issues

  • Respond to inquiries and resolve support issues

  • Improve and personalize your experience

  • Monitor service quality and operational performance

  • Comply with legal obligations and enforce our terms of service

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Affiliated service providers, including Lemon Clean Co., for the purpose of coordinating service operations

  • Third-party payment processors (e.g., Stripe or Square) to process payments securely

  • Authorized personnel and contractors who assist with service delivery, under confidentiality obligations

  • Government authorities or law enforcement, when required by law or to protect our legal rights

4. Data Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Choices

You can:

  • Update or correct your account information by contacting us at Hello@TheTrashTaxi.com

  • Opt out of marketing emails at any time using the "unsubscribe" link

  • Request deletion of your data, subject to legal and service-related obligations

6. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this Notice, including maintaining service history, legal compliance, and dispute resolution.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data being collected, it will be deleted promptly.

8. Changes to This Notice

We may update this Privacy Notice periodically. The "Last Updated" date at the top of the notice will reflect the most recent changes. Continued use of our services after changes have been posted indicates your acceptance of the updated notice.

9. Contact Us

If you have questions or concerns about this Privacy Notice or how your information is handled, please contact:

Trash Taxi LLC
Email: Hello@TheTrashTaxi.com
Website: www.TheTrashTaxi.com